Shipping policy

To ensure every customer receives fresh, premium New Zealand seafood with a smooth and reliable shopping experience, we have formulated clear shipping and delivery policies for all domestic and international orders. Please review the following terms before placing your order.
1. Order Processing & Dispatch Time
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange product sorting, fresh preservation, professional packaging and logistics arrangement in the shortest time to minimize waiting time and ensure your seafood maintains optimal freshness before delivery. Orders placed on weekends or local public holidays will be processed on the next business day.
2. International Shipping & Delivery Timeframe
We provide reliable international shipping services covering most countries and regions worldwide. The standard international delivery time is 7–14 business days. The actual delivery period may slightly vary depending on destination country, remote area logistics, peak shipping seasons and local customs clearance efficiency.
For customers with urgent needs, we support expedited shipping service. You can select the rush shipping option during checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight, volume and delivery destination of your order. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees, extra charges or unexpected logistics costs, bringing you a transparent shopping experience.
4. Customs Duties & Import Taxes
All international cross-border shipments may be subject to customs duties, import taxes or official inspection fees formulated and charged by the local customs authority of the receiving country. These additional charges are the recipient’s sole responsibility.
We recommend all customers check the local import policies, tax standards and food entry regulations of your country in advance before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-specific fresh-keeping and shockproof packaging solutions for all products. We use high-strength sealed packaging, fresh-keeping ice packs and shock-resistant materials to fully protect seafood products from extrusion, damage, deterioration and leakage during long-distance transportation, ensuring the freshness and intactness of goods.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get full transportation protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find packaging damage, leakage, deformation or abnormal product conditions, please take clear photos and videos as proof, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality problems or defects after signing for the package, please submit a service request with valid evidence to our support team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including replacement, refund and other after-sales services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-delivery issues, our professional customer support team is always ready to help you. We will respond to your inquiries and solve your problems in a timely manner.
FINLAY WHYTE is committed to optimizing logistics and packaging services continuously, delivering fresh and authentic New Zealand seafood to global customers with fast, safe and reliable shipping solutions.